Welcome to spineframe.shop, where you can purchase bookcases and related living room furniture products. To safeguard consumer rights and ensure transparent after-sales service, we have established the following Refund Policy; please read it carefully before making a purchase.
Additionally, we wish to make a special note: Due to factors such as changing market conditions, continuously rising operating costs, and sustained operating losses, the company has decided to initiate an inventory clearance sale. We are offering discounted pricing on our existing stock of bookcases and related living room furniture. Although the website is currently in an inventory clearance phase, we remain committed to fulfilling our after-sales service obligations—including those outlined in this Refund Policy—and to protecting our customers’ rights in accordance with the law.
I. Order Processing and Delivery Times
All orders will be processed immediately following successful payment:
Order Processing Time: Same day
Shipping Time: Approximately 2 business days
Actual delivery times may be subject to adjustment due to logistics, weather conditions, or other force majeure events.
II. Return Period
If you are not satisfied with your purchase, you may submit a return request after receiving the item(s):
Return Request Window: Within 30 days of receipt
Return requests submitted more than 30 days after receipt may not be accepted.
III. Conditions Eligible for Return
Returns are typically accepted under the following circumstances:
The received item(s) do not match the order details;
The item(s) sustained damage during transit;
The item(s) contain manufacturing defects;
Unused items returned within the specified return period and meeting all return requirements;
Other circumstances deemed eligible for return following review and confirmation by our Customer Service team.
IV. Conditions Ineligible for Return
Returns are typically not accepted under the following circumstances:
Requests submitted after the return period has expired;
Items damaged due to human error or mishandling;
Issues arising from improper use of the product;
Items missing their original packaging or essential accessories;
Items explicitly marked as “Non-Returnable” at the time of purchase;
Items that have been used or altered in a way that prevents them from being resold as new.
V. Return Request Process
To request a return, please contact our Customer Service team and provide the following information:
Order Number;
The name used when placing the order;
Contact email address;
A description of the issue;
Photographs of the item(s) (if applicable).
Once your request has been reviewed and approved, we will provide you with further instructions regarding the return process.
Packages returned directly without prior authorization may not be processed.
VI. Return Address
Once your request has been reviewed and approved by Customer Service, please ship the item(s) to the following return address: 1348 E 900 S, Provo, UT 84606.
Please do not return items without prior confirmation, as doing so may delay the processing of your return.
VII. Refund Processing Time
Once the returned item(s) have been received and verified:
Refund Processing Time: Within 3 business days.
The refund will be credited back to your original payment account.
The actual time it takes for the funds to appear in your account may vary depending on the processing speeds of your bank, credit card issuer, or payment service provider.
VIII. Refund Amount Details
Orders that meet the eligibility criteria for a refund typically qualify for:
A refund of the actual amount paid for the item(s).
The following fees may not be refundable (unless otherwise required by law):
Original shipping charges;
Additional logistics fees incurred due to reasons attributable to the customer;
Return shipping costs for returns not resulting from product quality issues.
Specific cases will be reviewed based on the details of the individual order.
IX. Order Cancellation Policy
If the order has not yet been shipped:
Customers may contact Customer Service to request an order cancellation;
Upon confirmation, a full refund can be arranged.
If the order has already entered the shipping process, it must be handled in accordance with the standard return procedure.
Thank you for your support and trust in spineframe.shop. Although we are currently conducting an inventory clearance and gradually scaling down our business operations, we remain committed to diligently fulfilling our after-sales service obligations, ensuring that every customer enjoys a fair, transparent, and efficient refund service experience.