Welcome to spineframe.shop. To ensure you have a clear understanding of our order delivery process, we have established the following Shipping Policy.

Additionally, we wish to inform our valued customers that, due to factors such as changing market conditions, rising operational costs, and sustained operating losses, the company has decided to initiate an inventory clearance sale. We are offering discounted pricing on our existing stock of bookcases and related living room furniture. During this event, select items will be sold at reduced prices; please note that inventory is limited, and items may not be restocked once sold out. Although the website is currently undergoing an inventory clearance, we remain committed to fulfilling all orders—including processing, delivery, and after-sales support—in accordance with our established standards.

I. Delivery Coverage
Currently, spineframe.shop primarily provides delivery services to customers located within the United States.
Delivery services may not be available for certain remote areas, special addresses, or regions subject to specific logistical restrictions. Should any such exceptions arise, we will contact you promptly.

II. Shipping Origin
All orders are shipped from warehouses located within the United States.
The specific shipping warehouse will be automatically selected based on inventory availability to ensure that your order is delivered as quickly as possible.

III. Order Processing Time
Once payment for an order has been successfully processed:
Order Processing Time: Same day
Orders submitted on weekends or public holidays may be processed on the next business day.
Please ensure that the shipping information you provide is accurate and complete to avoid any delays in shipment.

IV. Shipping Transit Time
Once an order has been shipped:
Standard Transit Time: Approximately 2 business days
Actual delivery times may be influenced by the following factors:
Weather conditions
Peak holiday shipping volumes
Delays by logistics service providers
Incomplete address information
Force majeure events
In the event of a delay, we will make every effort to assist you in tracking the status of your shipment.

V. Shipment Tracking
Once an order has been shipped, customers will typically receive a notification email containing tracking information.
You may use the provided tracking information to monitor the transit status of your package.

VI. Receiving Your Shipment
Upon receiving your delivery, please inspect the items immediately to verify:
That the packaging is intact;
That the quantity of items received is correct;
That there is no visible shipping damage to the items.
If you discover any discrepancies or issues, please contact our Customer Service team as soon as possible and provide relevant photographs to assist with the resolution process.

VII. Address Information Responsibility
Customers are responsible for ensuring that the shipping address, contact telephone number, and recipient name provided at checkout are accurate and free of errors. Delivery issues resulting from the following causes:
Incorrect address provided;
Incorrect contact information provided;
Recipient unable to sign for the delivery;
Such issues may result in delivery delays, return shipments, or additional charges; the customer assumes full responsibility for any associated liabilities.

VIII. Return Policy
If you are not satisfied with your purchase, you may request a return in accordance with the website’s Return Policy:
Return Request Period: Within 30 days of receiving the item(s).
Items must be in reasonable condition and meet the specified return criteria.
Return processing will be initiated once the request has been reviewed and approved.
For detailed return guidelines, please refer to the Refund Policy page on our website.

IX. Refund Processing Time
Once the return request has been approved:
Refund Processing Time: Within 3 business days.
Refunds will be issued via the original payment method used for the purchase.
The actual time required for the funds to appear in your account may vary depending on the processing procedures of your bank, credit card issuer, or payment service provider.

Thank you for choosing spineframe.shop. Even during this period of inventory clearance and gradual business scaling-down, we remain committed to providing every customer with efficient, transparent, and reliable delivery services.